FAQ

About the Product

How does the Lumewand lint roller work?

The Lumewand uses a self-adhesive silicone roller head that picks up lint, pet hair, dust, and fibres from fabric. Unlike disposable rollers, it doesn't use sticky tape sheets — just roll it over your clothing and it collects debris instantly.

Is it really reusable?

Yes! The Lumewand is designed to be rinsed and reused hundreds of times. Simply rinse the roller head under warm water, let it dry, and it's ready to use again.

What fabrics does it work on?

It works on most fabrics including suits, wool, knitwear, cotton, denim, and upholstery. It's especially effective on dark fabrics where lint and pet hair are most visible.

Does it work on pet hair?

Absolutely. The Lumewand is highly effective at removing dog and cat hair from clothing, couches, car seats, and more.

Shipping

Where do you ship to?

We currently ship Australia-wide with standard and express options available at checkout.

How long does delivery take?

Standard shipping typically takes 5–10 business days. Express shipping is 2–5 business days depending on your location.

How do I track my order?

Once your order is dispatched, you'll receive a tracking number via email so you can follow your delivery.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. If you're not satisfied with your Lumewand, contact us at Lumewands@gmail.com and we'll make it right.

My order arrived damaged — what do I do?

We're sorry to hear that! Please email us at Lumewands@gmail.com with a photo of the damage and we'll send a replacement straight away.

Still have questions?

Reach out to us at Lumewands@gmail.com and we'll get back to you as soon as possible.