Frequently Asked Questions
Frequently Asked Questions
General Questions
What is the Lumewand Portable Reusable Lint Roller?
The Lumewand is a premium reusable lint roller designed to remove lint, hair, dust, and fluff from any fabric — without ever needing a refill. It features a self-cleaning base so it's always ready to use.
What surfaces can I use it on?
It works on clothes, furniture, car seats, bedding, and more. If it's fabric, Lumewand handles it.
How do I clean it?
Simply roll the lint roller into the self-cleaning base — it removes all the collected lint and hair automatically. No mess, no fuss.
Does it work on pet hair?
Yes! Lumewand is highly effective at picking up pet hair from both clothing and furniture.
Is it eco-friendly?
Absolutely. Lumewand is fully reusable and replaces hundreds of disposable lint roller sheets, reducing waste and saving you money over time.
Shipping & Delivery
Where do you ship to?
We currently ship Australia-wide.
How much does shipping cost?
Standard shipping is a flat rate of AUD $14.99 for all orders within Australia.
How long does delivery take?
Standard shipping typically takes 5–10 business days from dispatch. You'll receive a tracking number via email once your order is on its way.
Will I get a tracking number?
Yes, a tracking number will be provided once your order has been dispatched.
Returns & Refunds
What is your return policy?
We offer a 30-day return window from the date of receipt. Items must be unused and in their original condition. To start a return, contact us at Lumewands@gmail.com with your order number and we'll get back to you within 24 hours.
Who pays for return shipping?
Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.
How long do refunds take?
Refunds are processed within 5–7 business days of receiving the returned item.
Still have questions?
Get in touch via our Contact page and we'll get back to you within 24 hours.