Frequently Asked Questions
Frequently Asked Questions
General Questions
What is the Lumewand Portable Reusable Lint Roller?
The Lumewand is a premium reusable lint roller designed to remove lint, hair, dust, and fluff from any fabric — without ever needing a refill. It features a self-cleaning base so it's always ready to use.
What surfaces can I use it on?
It works on clothes, furniture, car seats, bedding, and more. If it's fabric, Lumewand handles it.
How do I clean it?
Simply roll the lint roller into the self-cleaning base — it removes all the collected lint and hair automatically. No mess, no fuss.
Does it work on pet hair?
Yes! Lumewand is highly effective at picking up pet hair from both clothing and furniture.
Is it eco-friendly?
Absolutely. Lumewand is fully reusable and replaces hundreds of disposable lint roller sheets, reducing waste and saving you money over time.
Shipping & Delivery
Do you offer free shipping?
Yes — free standard shipping on all orders within Australia. International orders ship for a flat rate of AUD $14.95.
Do you ship internationally?
Yes! We ship to a wide range of countries worldwide. International standard shipping is AUD $14.95.
How long does delivery take?
Australian orders: 7–15 business days for standard shipping, or 3–7 business days for express (AUD $15.70).
International orders: delivery times vary by destination.
Will I get a tracking number?
Yes, a tracking number will be provided once your order has been dispatched.
Returns & Refunds
What is your return policy?
We offer a 30-day return window from the date of receipt. Items must be unused and in their original condition. To start a return, visit our Contact page with your order number and we'll get back to you within 24 hours.
Who pays for return shipping?
Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.
How long do refunds take?
Refunds are processed within 5–7 business days of receiving the returned item.
Still have questions?
Get in touch via our Contact page and we'll get back to you within 24 hours.